Eastham Storage Service Terms and Conditions

These storage service terms set out the basis on which Eastham Storage provides storage-related services to customers in the UK. By making a booking, placing goods into storage, or otherwise using the service, you agree to comply with these terms and any instructions reasonably issued by us to protect people, premises, and property. This page is intended to explain the practical rules that apply to the storage agreement, including booking, payment, cancellation, liability, waste handling, and the law that governs the arrangement.

For clarity, references to “we”, “us”, and “our” mean Eastham Storage, and references to “you” or “customer” mean the individual or business using the service. These terms for storage services are designed to be fair and transparent, but they also protect the safe operation of the facility and the lawful use of storage space. If any part of these conditions is inconsistent with a mandatory legal right under UK law, that legal right will apply.

We may update these terms from time to time where reasonably necessary, for example to reflect changes in law, operational practice, security standards, or waste-handling obligations. The version that applies will normally be the version in force at the time your booking is accepted. Continued use of the service after a change takes effect will be treated as acceptance of the updated storage terms and conditions.

1. Booking Process

A booking for Eastham Storage services is normally made by enquiry, quotation, or direct reservation of a storage unit or related service. A booking is not confirmed until we have accepted it and, where required, received the relevant deposit, first payment, or written confirmation from you. We may refuse a booking at our discretion if we believe the service would be unsuitable, unsafe, unlawful, or unavailable at the requested time.

1.1 Booking details

When making a booking, you must provide accurate and complete information, including your name, contact details, the nature of the goods to be stored, the intended start date, and any special requirements that may affect handling or access. If you are booking on behalf of a business, you confirm that you have authority to bind that business to the storage service agreement. You must also ensure that all goods delivered for storage match the description provided at the time of booking.

1.2 Access and use

You agree to use the allocated space only for lawful storage and only for the period agreed. We may place reasonable limits on access times, delivery methods, vehicle movement, loading, or unloading where needed for safety, security, or operational reasons. Any request to change the booking, extend the storage period, or add services must be approved by us and may be subject to revised charges.

2. Payment Terms

All charges for the storage facility must be paid in accordance with the pricing and payment schedule agreed at the time of booking or in any later written update. Unless we agree otherwise, charges are due in advance. This may include storage fees, administration charges, deposits, key or access charges, late-payment fees, cleaning charges, disposal costs, and any other costs properly incurred because of your use of the service. Payment is not deemed complete until cleared funds are received.

2.1 Late or failed payment

If payment is overdue, we may suspend access to the stored items, charge interest at the rate permitted by law, and/or recover our reasonable collection costs. We are not responsible for any loss arising from a restriction of access caused by non-payment. If a payment method fails, you remain responsible for settling the full amount due, including any bank, card, or transfer charges not borne by us.

2.2 Price changes

We may review our prices from time to time. Where a price change affects an ongoing arrangement, we will provide reasonable notice where practicable. If you do not wish to continue under the revised pricing, you may end the arrangement in line with the cancellation provisions below, provided any amounts already due are paid in full. Your continued use of the service after notice of a change constitutes acceptance of the new charge structure.

3. Cancellations and Termination

You may cancel a booking before the service starts, subject to any non-refundable deposit or administration fee stated at the time of booking. If you cancel after the service has started, you may remain liable for storage charges up to the end of the notice period or the agreed minimum term, whichever is longer. Any cancellation must be made in writing unless we agree another method.

3.1 Notice periods

Where no specific notice period has been agreed, you must give reasonable notice to end the storage arrangement. We may require the removal of items by a specified date once notice has been accepted. If goods are not collected on time, storage charges may continue to apply until the items are removed or otherwise lawfully dealt with in accordance with these terms and applicable law.

3.2 Termination by us

We may terminate or suspend the service immediately where you breach these terms, provide false information, store prohibited items, fail to pay amounts due, or act in a way that threatens safety, security, or lawful operation. Where termination is due to serious breach, we may refuse further access until all outstanding sums are settled and any remedial action is completed. We will take reasonable steps to notify you where practicable, but urgent action may be taken without notice if necessary.

4. Customer Responsibilities

You are responsible for ensuring that all goods placed into Eastham storage are suitable for storage and properly packed, labelled, and secured. You must not store items that are illegal, stolen, hazardous, dangerous, contaminated, perishable, explosive, flammable, or otherwise prohibited. You must also ensure that goods are clean and free from vermin, infestation, strong odours, or leaks that could affect other customers, staff, or the premises.

4.1 Insurance and valuation

Unless otherwise stated in writing, you are responsible for arranging insurance cover that is adequate for the full value of the goods stored. Any valuation you provide must be truthful and realistic. We may ask for proof of insurance or details of cover. If you do not insure your goods, you accept the risk of loss or damage to the extent permitted by law, subject always to our liability obligations set out below.

4.2 Compliance with instructions

You must follow any reasonable safety, security, or site rules issued by us, including rules about vehicle movements, opening hours, access procedures, and loading limits. You must not interfere with another customer’s goods, equipment, or space. We may refuse entry to any person whose conduct is unsafe, disruptive, or inconsistent with these storage service terms.

5. Liability and Limitations

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, we are not liable for loss or damage arising from circumstances beyond our reasonable control, including fire, flood, theft by third parties, acts of vandalism, transport disruption, power failure, or access restrictions imposed for safety reasons.

5.1 Stored goods

We will take reasonable care in the management of the storage premises and in the handling of goods where handling is part of the agreed service. However, we do not accept responsibility for inherent defects, unsuitable packaging, deterioration due to age or condition, or loss caused by your failure to declare special handling requirements. You remain responsible for ensuring that items are fit for storage and properly prepared.

5.2 Limits on business loss

Where you use the service in the course of business, we will not be liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss of goodwill, except where such exclusion is unlawful. For consumer customers, your statutory rights remain unaffected. Any claim for loss or damage must be notified to us promptly and supported by reasonable evidence.

6. Waste Regulations and Prohibited Disposal

You must not leave rubbish, unwanted furniture, packaging, broken items, liquids, chemicals, electronics, tyres, gas cylinders, or any other waste at the premises unless we have expressly agreed to accept and manage that material. Eastham Storage may operate as a storage provider only, and not as a general waste disposal service. The customer must ensure that any waste arising from packing, moving, or clearing goods is removed lawfully and in compliance with UK waste rules.

6.1 Duty to dispose lawfully

If you generate waste in connection with the service, you are responsible for its lawful removal and disposal. You must not cause fly-tipping, unauthorised dumping, contamination, or placement of hazardous waste in general waste streams. Any waste left behind may be removed by us at your expense, and we may charge for labour, transport, disposal, specialist handling, disinfection, or environmental remediation where necessary.

6.2 Environmental and safety action

If we reasonably believe that any item, package, or residue presents a risk to health, safety, or the environment, we may isolate, move, dispose of, or report it to the relevant authorities where appropriate. You are liable for all resulting costs, losses, penalties, or claims caused by your breach of waste obligations or by storing prohibited materials. These obligations apply whether the goods are in storage, in transit, or awaiting collection.

7. Ownership, Abandoned Goods, and Right of Sale

You confirm that you are the owner of the goods stored, or that you have permission from the owner to store them and to enter into this agreement. We may ask for evidence of ownership or authority if there is any doubt. If goods are not collected after termination, or if charges remain unpaid, we may treat the goods as abandoned after taking reasonable steps to contact you and giving any notice required by law.

7.1 Sale or disposal of goods

Where permitted by law and after proper notice, we may sell, dispose of, or otherwise deal with abandoned goods to recover unpaid charges and associated costs. Any surplus proceeds will be handled in accordance with applicable legal requirements. We will act reasonably and proportionately in exercising any rights over uncollected property, but you remain responsible for removing your items promptly when the agreement ends.

8. General Provisions

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Failure by us to enforce any right or remedy does not mean we waive that right or remedy. You may not assign your rights or obligations under the storage contract without our written consent. We may assign or transfer our rights where this does not materially reduce your legal protection.

9. Governing Law and Jurisdiction

These UK storage terms are governed by the laws of England and Wales, unless mandatory law requires otherwise. Any dispute arising from or connected with the service, these terms, or any related booking will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law gives you the right to bring proceedings in another part of the UK.

By using Eastham Storage, you confirm that you have read, understood, and accepted these service terms and conditions. They are intended to provide a clear and fair framework for the storage of goods, payment of charges, and responsibility for lawful use of the premises. If you have any uncertainty about the meaning or effect of any clause, you should seek independent advice before proceeding with a booking.