Storage East Ham Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage East Ham provides storage and related removal services within the United Kingdom. By placing a booking, using our services, delivering goods to our facility or allowing us to enter your premises to collect or deliver items, you agree to be bound by these Terms and Conditions.
These terms apply to consumers and business customers unless stated otherwise. If you do not agree with any part of these terms, you should not proceed with a booking or use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
"Company" means Storage East Ham, the provider of storage and related removal services.
"Client" means any person, firm or company who requests, books or uses the services of the Company.
"Services" means storage, collection, delivery, removal, packing, handling, loading, unloading and any other related services provided by the Company.
"Goods" means any items, belongings or property accepted by the Company for storage, removal or handling.
"Contract" means the agreement between the Company and the Client incorporating these Terms and Conditions.
2. Scope of Services
The Company provides storage services and related removal and handling services for domestic and business Customers. The precise scope of the Services for each Contract will be as set out in the booking confirmation or written quotation accepted by the Client.
Unless expressly agreed in writing, the Company does not undertake installation of appliances, disconnection or reconnection of utilities, fitting or removal of fixtures, or any structural work. The Company does not provide advice on valuation, insurance coverage or tax, and does not act as a bailee for sale.
3. Booking Process
3.1 Enquiries and quotations
The Client may request an estimate or quotation from the Company, based on information the Client provides regarding the nature, quantity and description of the Goods, the address or location, access conditions, required dates and any special requirements.
Any quotation is given in good faith on the basis of the information supplied and is not binding if the information later proves to be incomplete or inaccurate, or if circumstances change. The Company reserves the right to amend or withdraw any quotation before a booking is confirmed.
3.2 Making a booking
A booking is made when the Client accepts a quotation or proposal issued by the Company, and the Company confirms acceptance of the booking. Confirmation may be provided in writing, electronically or by any other agreed method. The Contract is formed at the point of the Company’s confirmation.
The Client must ensure that all details supplied at the time of booking are accurate, including dates, addresses, access details, contact information, and any special requirements. The Company will not be liable for delay, additional cost or failure to perform the Services arising from inaccurate or incomplete information provided by the Client.
3.3 Booking amendments
Any request to change the date, time, location, storage unit size, or scope of Services must be notified to the Company as early as reasonably possible. All amendments are subject to availability and may result in an adjustment to the charges. The Company is not obliged to accept any requested changes, but will act reasonably where possible.
4. Charges and Payment Terms
4.1 Charges
Charges will be as set out in the quotation or booking confirmation. Charges may include, without limitation, storage fees, removal or transport fees, packing or handling charges, equipment charges, surcharges for difficult access or heavy items, and any applicable taxes.
The Company may apply additional charges where:
Access is materially more difficult than described, or requires extra time, equipment or personnel.
Goods exceed the agreed volume, weight or quantity.
The Client requests additional Services or extended storage.
Work is required outside normal operating hours where not previously agreed.
4.2 Payment terms
Unless otherwise agreed in writing, payment is due as follows:
For removal and handling Services, payment may be required in full or in part before the scheduled date of service.
For ongoing storage, payment is due in advance for each storage period, typically monthly, as specified in the booking confirmation.
The Company may require a deposit or pre-authorisation as a condition of accepting a booking. All sums are payable in the currency specified by the Company using a payment method accepted by the Company.
4.3 Late or non-payment
If the Client fails to pay any sum when due, the Company may, without prejudice to any other rights:
Charge interest on overdue amounts at the statutory rate or at a reasonable rate notified to the Client.
Refuse to release Goods from storage or suspend Services until all outstanding sums (including interest and charges) are paid.
Recover from the Client all costs and expenses reasonably incurred in recovering overdue sums, including legal costs and enforcement fees.
In the case of prolonged non-payment for storage, the Company may exercise a lien over the Goods and, following statutory procedures and reasonable notice, may sell or otherwise dispose of the Goods to recover unpaid charges.
5. Cancellations and Rescheduling
5.1 Client cancellations
The Client may cancel or reschedule a booking by giving notice to the Company. Any applicable cancellation or rescheduling charges will be as follows, unless otherwise stated in the specific booking confirmation:
Where more than a specified minimum notice period is given before the scheduled service date, the Company may permit cancellation or rescheduling without charge or with a reduced charge.
Where shorter notice is given, a cancellation fee or partial charge may apply, reflecting the time reserved, administrative costs and any loss suffered by the Company.
For ongoing storage, the Client may terminate storage by giving the notice period specified in the storage agreement. Storage fees will continue to accrue until the notice period expires and the Goods are vacated from the unit or designated space, and all keys or access devices are returned.
5.2 Company cancellations
The Company reserves the right to cancel or reschedule Services if:
Key information provided by the Client is materially inaccurate or incomplete.
Conditions at the site are unsafe or unlawful.
Payment has not been made in accordance with these Terms and Conditions.
Circumstances beyond the Company’s reasonable control prevent the safe or lawful performance of the Services.
In such cases, the Company will, where practicable, offer an alternative date or time. The Company’s liability will be limited as set out in the Liability section below.
6. Client Responsibilities
The Client is responsible for:
Ensuring that they have the legal right to store or move the Goods and that no third party has an interest inconsistent with the Contract.
Packing the Goods suitably for transport and storage, unless packing services are expressly included in the Contract.
Providing safe and adequate access to premises, including access for vehicles and personnel, and obtaining any necessary permissions, permits or consents.
Complying with any instructions regarding labelling, prohibited items and waste regulations.
Securing their own insurance cover for the Goods if they require protection in excess of the Company’s stated liability limit.
The Client must not store or request the removal of prohibited or hazardous items, including but not limited to: illegal goods, firearms or weapons, explosives, flammable or combustible substances, chemicals, perishable food items, live animals, plants, cash, high-value jewellery, or documents requiring special security. The Company reserves the right to refuse, remove or dispose of any prohibited items at the Client’s risk and expense.
7. Access and Security
Where the Client has been granted access to a storage area or unit, they must keep all keys, codes and access devices secure and must not share them without the Company’s consent. The Client is responsible for any person they permit to access the facility or Goods.
The Company may operate security and monitoring systems and may require Clients and visitors to comply with site rules, identification procedures and health and safety requirements. The Company may temporarily restrict access for safety, maintenance or security reasons, giving reasonable notice where practicable.
8. Liability and Limitations
8.1 Company liability
The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods, or for delay or failure to perform the Services, is subject to the limitations in this clause.
Except where otherwise required by law, the Company’s liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable limit per item or per consignment as specified in the booking confirmation or, if no such limit is stated, a reasonable market value subject to an overall cap. The Client is strongly advised to arrange appropriate insurance for the full value of the Goods.
The Company will not be liable for loss or damage arising from:
Inherent defects, deterioration or fragility of the Goods.
Insufficient or improper packing by the Client or third parties.
Normal wear and tear, atmospheric or climatic conditions such as damp, condensation or temperature change.
Acts or omissions of the Client, their agents, or any third party not under the Company’s control.
Circumstances beyond the Company’s reasonable control, including but not limited to adverse weather, traffic, civil disturbance or industrial action.
8.2 Exclusion of certain losses
The Company will not be liable for any indirect, special or consequential loss, loss of profits, loss of business, loss of opportunity, or loss of goodwill, whether arising from negligence, breach of contract or otherwise.
Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by the Company’s negligence, fraud, or any other liability which cannot lawfully be excluded or limited under UK law.
9. Waste Regulations and Disposal
9.1 Compliance with waste law
The Client must not deposit waste or unwanted items at the Company’s premises except where expressly agreed as part of a waste removal or disposal service. The Company operates in accordance with applicable waste management and environmental regulations and reserves the right to refuse any items that cannot lawfully or safely be handled.
9.2 Prohibited waste
The Client must not present items for disposal that constitute hazardous or controlled waste, including chemicals, oils, asbestos, clinical waste, batteries, gas bottles, or electrical equipment requiring specialist treatment, unless previously agreed and arranged with the Company in compliance with relevant regulations.
Where the Client leaves waste or abandoned items at the facility or within a storage unit, the Company may arrange for removal and disposal and charge the Client for all associated costs, including handling, transport, tipping fees and any regulatory charges or penalties.
10. Right of Lien and Sale of Goods
The Company has a right of lien over any Goods in its possession for all sums due and unpaid under any Contract with the Client. While a lien is in place, the Company may retain the Goods and refuse access until payment is made in full.
If sums remain unpaid after reasonable notice has been given to the Client at their last known address or contact details, the Company may, to the extent permitted by law, sell or otherwise dispose of some or all of the Goods. The Company will apply the proceeds toward the costs of sale and the outstanding sums, remitting any surplus to the Client where reasonably practicable. If the proceeds are insufficient to satisfy the amounts due, the Client remains liable for the balance.
11. Termination
Either party may terminate the Contract by giving the notice required in the specific agreement or, if no period is stated, by giving reasonable notice. The Company may terminate immediately if the Client breaches these Terms and Conditions in a material way, fails to pay charges when due, or engages in unlawful or unsafe conduct.
On termination, the Client must remove all Goods from storage and pay all sums due, including any applicable charges for late removal or cleaning. If the Client fails to remove the Goods, the Company may exercise its rights under the lien and sale provisions above.
12. Data Protection and Privacy
The Company may collect and process personal information about the Client for the purposes of administering bookings, providing Services, managing accounts, processing payments, ensuring security, and complying with legal obligations. The Company will handle personal data in accordance with applicable data protection legislation and its privacy practices in force from time to time.
13. Complaints and Dispute Resolution
If the Client has a concern or complaint about the Services, they should raise it with the Company as soon as possible, providing full details and any relevant evidence. The Company will investigate and aim to resolve complaints promptly and fairly.
If a dispute cannot be resolved directly, both parties may consider mediation or another form of alternative dispute resolution where appropriate, without affecting their right to take legal action.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or any Contract between the Company and the Client.
15. General Provisions
15.1 Entire agreement
These Terms and Conditions, together with any quotation, booking confirmation or written variation expressly agreed between the parties, constitute the entire agreement between the Client and the Company in relation to the Services.
15.2 Variation
The Company may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract, unless a change is required by law or is agreed in writing with the Client.
15.3 Severability
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall, to the extent required, be severed from the remaining provisions, which will continue in full force and effect.
15.4 Assignment
The Client may not assign or transfer their rights or obligations under the Contract without the Company’s prior written consent. The Company may assign or subcontract its rights and obligations, provided that this does not materially reduce the level of service to the Client.
15.5 No waiver
Failure or delay by the Company in exercising any right or remedy shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.
