Accessibility at Storage East Ham
Storage East Ham is committed to ensuring that our storage facilities and digital services are usable and welcoming for everyone, including disabled customers, visitors, and staff. We are continually working to improve accessibility so that people can find, use, and benefit from our storage solutions in the East Ham area with comfort, safety, and independence.
Our Accessibility Commitment
We aim to make our website and on-site services accessible in line with the Web Content Accessibility Guidelines version 2.1 at level AA. These guidelines explain how to make web content more accessible for people with a wide range of access needs, including people who are blind or visually impaired, deaf or hard of hearing, or who have mobility, cognitive, or speech impairments.
Accessibility is an ongoing process. We review our facilities, digital content, and customer journeys regularly to identify barriers and make improvements, focusing on practical, real-world access for the local community in and around accessible Storage East Ham.
Website Accessibility and WCAG 2.1 AA
Our goal is for the Storage East Ham website to meet or exceed WCAG 2.1 AA requirements wherever reasonably possible. This includes ensuring that text has sufficient contrast, content can be resized without loss of functionality, and interactive elements are clearly identifiable and operable.
We work to make sure that important information about storage units, prices, opening hours, and location is accessible in text form and that our pages follow a logical heading structure. We aim to avoid relying solely on colour or imagery to convey meaning, and we work towards consistency in navigation and page layout to support all visitors.
Screen-Reader Support
The Storage East Ham website is designed to be compatible with common screen-reader software. We aim to provide clear page titles, headings, and descriptive text so that users can navigate efficiently using their preferred assistive technologies.
Images and icons that are important for understanding content or actions are being reviewed and updated to include appropriate alternative text. Where images are for decoration only, they are implemented so that they do not create unnecessary noise for screen-reader users.
Keyboard Navigation
We recognise that many people rely on a keyboard or alternative input device rather than a mouse. The Storage East Ham website is intended to be fully usable via keyboard navigation. You should be able to move through links, buttons, and form fields using standard keyboard commands, and visible focus indicators should help you understand where you are on the page.
We aim to avoid keyboard traps, where a user can move focus into an element but not out again, and we regularly test key user journeys such as viewing storage options, checking availability, and submitting an enquiry using only the keyboard.
On-Site Accessibility in East Ham
We are working to make our storage facilities in East Ham as accessible as possible for all customers. This includes reviewing approaches, entrances, signage, and interior circulation routes so that they are easier to use for wheelchair users, people with mobility aids, and those who may need additional time or space.
If you have specific access needs when visiting Storage East Ham, you can contact us in advance so we can discuss your requirements and suggest the most accessible options for your visit.
Feedback and Accessibility Requests
Your feedback is essential in helping us improve the accessibility of Storage East Ham. If you experience any difficulty using our website, encounter barriers when accessing our facilities, or need information about our services in a different format, you can contact us with your request.
When you get in touch, please describe the issue you encountered, the page or service you were using, and any assistive technology you rely on. This information helps us investigate and make improvements so that our services are more accessible for everyone in the Storage East Ham area.
Continuous Improvements
We are committed to ongoing accessibility improvements for Storage East Ham. As standards, technologies, and customer expectations evolve, we will continue reviewing our website, digital tools, and facilities. Our aim is to provide inclusive, straightforward storage solutions that work for as many people as possible, whatever their access needs may be.




